TIVIT Selects BigPanda to Bolster Its Customer Experience

Brazil-based Tech Multinational Leverages BigPanda to Break Down Ops Silos, Improve Delivery of Services


SAN FRANCISCO, September, 2020 — BigPanda, Inc., provider of the first Autonomous IT Operations platform, today announced that TIVIT, a Brazilian Tech multinational, has selected BigPanda’s platform to obtain a unified view of its IT environment and improve the high-quality experience and services, such as digital business, cloud solutions, and digital payments, it offers customers.


TIVIT services eight out of South America’s 10 biggest companies and many of the 500 largest companies in Brazil. Its IT environment included more than 15 different tools generating more than 41,000 tickets monthly. By leveraging the BigPanda platform, TIVIT built a single, holistic view of its various tools and tickets to reduce IT noise. As a result, its operations team was able to focus more on providing exceptional services to its customers.


“The COVID-19 pandemic forced 90% of our teams into work-from-home arrangements, which, along with our diverse IT tooling, created a challenging IT environment,” said George Bem, CTO and director of innovation, TIVIT. “BigPanda enables this ‘new normal’ work paradigm while empowering TIVIT to take a proactive approach to incidents. As a result, we’ve improved our collaboration and communication to be a much more effective IT organization.”


The BigPanda platform ingests monitoring alerts, changes and topology data, and uses BigPanda’s Open Box Machine Learning technology to correlate these datasets together. This helps users detect incidents in real-time, as they start to happen, and it helps surface their probable root cause, so users can investigate and resolve them quickly. These capabilities enabled TIVIT to reduce its ticket volume by 60% and improve its mean time to resolution (MTTR) of tickets by 40%.


“TIVIT is a model organization for providing modern, innovative solutions to its customers, and we’re delighted the company chose BigPanda,” said Assaf Resnick, CEO and co-founder, BigPanda. “TIVIT selected the BigPanda platform for its ability to break down silos and help teams focus on providing an exceptional customer experience, as opposed to the endless stream of alerts generated by a complex IT environment. We look forward to our continued relationship with TIVIT as it realizes increased efficiencies and delivers its exceptional services.”


About BigPanda

BigPanda helps IT Ops, NOC and DevOps teams detect, investigate and resolve IT incidents and outages, faster and more easily than ever before. Powered by Open Box Machine Learning, BigPanda captures alerts, changes and topology data from all your disparate tools and uses machine learning to reduce IT noise, detect incidents and outages, and surface their probable root cause, in real time. Customers such as Intel, TiVo, Warner Media and Workday rely on BigPanda to reduce their operating costs, improve service availability and performance, and de-risk and accelerate their digital transformation initiatives.


Founded in 2012, BigPanda is backed by top-tier investors including Sequoia Capital, Mayfield, Battery Ventures, Greenfield Partners and Insight Partners. Visit for more information.


Media contact:

Sammy Totah

BOCA Communications for BigPanda

[email protected]



TIVIT is a Brazil-based multinational company present in the market for 20 years and operating in ten Latin American countries. Through four business lines: Digital Business, Cloud Solutions, Digital Payments and Technology Platforms, the company offers customized solutions which impact business and people.


With emerging technologies, partnerships and innovative services, TIVIT supports its clients in the process of digital transformation, in several sectors such as means of payment, financial services, utilities, retail, manufacturing, among others.


For more information access:


Media contacts:

Victor Caputo – [email protected] – +55 11 999 629 291

Bruno Ferrari – [email protected]

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TIVIT Digital Business

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TIVIT Cloud Solutions

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TIVIT Digital Payments

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TIVIT Technology Platforms

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